Emergency response systems are software platforms designed to help organisations manage critical events such as natural disasters, cyber attacks, and other unexpected issues. ERS can also be used for non-emergency purposes, such as streamlining communication and improving collaboration among staff members. This article will explore what emergency response systems are, how they work, and why they’re so important for businesses of all sizes.
The National Emergency Response System is the Canadian government’s mechanism for coordinating federal resources and support in emergencies. It is based on the principles of An Emergency Management Framework for Canada and complements each province and territorial system.
A personal emergency response system (PERS) is a device that helps individuals who live alone or are socially isolated in the community to remain safe and secure in the event of an accident, fall or other health-related incident. The equipment is connected to a telephone line and features a button that, when pressed, activates the system and connects the user with an operator. The operator can then communicate with the individual through a speaker and microphone, or can call for medical assistance or other services.
Depending on the type of PERS, the individual wears the device around their neck or wrist, holds it in their hand, or keeps it in close proximity. When the individual experiences an issue, they press the button on the device and the signal is transmitted to a console that is either connected to their landline or cellular network. The console then dials one or more programmed numbers, usually an emergency response center that offers 24/7 monitoring service. The emergency response center then contacts the individual, their designated family member or caregiver, or other appropriate local health care professionals.
Some providers operate their own emergency response centers, while others contract with local hospitals or other community organizations to provide monitoring and assistance. It’s important to find out which emergency response center your provider uses before you sign up for a service. Some centers are available 24 hours a day, seven days a week, including holidays, while others only operate during business hours.
If the individual is unable to answer the operator, the device can be set to alert a responder or emergency responders of their location by using GPS technology. This feature is especially useful for seniors with dementia who might wander or those who spend a lot of time outside their home, like recreational drivers.
The emergency response system can also be linked Click this link to public warning systems, such as the Emergency Alert System that transmits weather and AMBER alerts over radio and television broadcasters, cable systems and satellite television providers. The emergency response system is managed by the Communications Directorate of Public Safety and is a key component of the national security architecture. Its core functions include: